Damages must be reported within 3 days of receipt of merchandise. Should you notice visible damage while the delivery agent is present, make note of the damage and have the agent sign the shipping form. If the shipping agent is not present and the damaged merchandise has been left at your location, take photos of the damage and send those photos immediately to firstname.lastname@example.org.
When contacting us, include the order # and nature of the damage, as well as clear photos showing packaging and damaged merchandise. Photos are necessary to determine the quickest solution for recovery or replacement of the merchandise. Do not destroy the carton or packing material as these items will be necessary to file a damage report with the shipping company. Claims reported after 3 days will be denied.
If you have any further questions, please email us at email@example.com.