Damages

Damages must be reported within 3 days of receipt of merchandise. Should you notice visible damage while the delivery agent is present, make note of the damage and have the agent sign the shipping form. For White Glove deliveries, customers are responsible for inspecting all merchandise before the delivery team departs. By signing the delivery receipt, you acknowledge that the merchandise has been received in acceptable condition with no visible damage. Damage claims for visible issues reported after the delivery has been signed for and the White Glove team has left cannot be accepted. If the shipping agent is not present and the damaged merchandise has been left at your location, take photos of the damage and send those photos to us immediately by email.

When contacting us, include the order # and nature of the damage, as well as clear photos showing packaging and damaged merchandise. Photos are necessary to determine the quickest solution for recovery or replacement of the merchandise. Do not destroy the carton or packing material, as these items will be necessary to file a damage report with the shipping company. Claims reported after 3 days will be denied.

Report a damage here: sales@claytongrayhome.com.