Policies

GENERAL INFORMATION:
All information included on claytongrayhome.com (the "Site") including, but not limited to, logos, text, images and videos (the "Content") is the property of Clayton Gray Home (the "Company"), or is otherwise shown with permission from the original copyright holders. Content may not be used, borrowed or lifted from the Site without explicit permission from the Company. All violators will be held legally responsible. 

If you believe you own the copyright to any Content shown on the Site, please contact us to address your claim. 

IMAGE & COLOR REPRESENTATION:

The images throughout our site are intended to inspire and help you envision our products in a variety of spaces. Imagery may come from our own showroom, vendor showrooms, designers, customers, or digitally rendered environments.

We make every effort to represent each product, color and finish as accurately as possible. However, colors and finishes can appear differently depending on photography, screen settings, lighting and the surrounding colors and materials within a space.

Many of our products are crafted from natural materials or feature hand applied finishes. Variations in color, grain, texture, veining, pattern and finish are inherent to these materials, are part of what makes each item unique, and are not considered defects. These natural characteristics may vary from the product shown in photography or imagery.

For the most accurate representation of a color, material or finish, Request a Sample Here.

PAYMENT INFORMATION:
Clayton Gray Home accepts American Express, Visa, Discover, Mastercard, Shop Pay and Apple Pay. All credit card payments are processed through secure servers. You may also contact us by phone if you do not feel secure ordering online.

TAX:
Purchases shipped to Florida residents will be charged sales tax calculated by the state and local governments.  Purchases shipped to any other state will not be charged tax.

 

OFFERS:
Clayton Gray Home does not provide discounts on any of its products, however select offers and promotions may be applicable for limited periods. The following brands are exempt from all offers or promotions: Arteriors and Made Goods. Additionally, other brands may be subject to similar exclusions.

SMS MESSAGING

  1. When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include offers, promotions, or other information.
  2. You can opt-out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.
  3. If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by emailing sales@claytongrayhome.com.
  4. Carriers, such as AT&T, are not liable for delayed or undelivered messages.
  5. Message and data rates may apply for any messages sent to you from us and to us from you. 
  6. If you have any questions about your text plan or data plan, please contact your wireless provider.

 

PRIVACY

This website is the only official online retailer for Clayton Gray Home. All other websites posing in name, likeness, style or trademark of Clayton Gray Home should be considered fraudulent and viewed accordingly. 

As of June 2, 2023, legal action has been taken against a fraudulent website using the name and likeness of Clayton Gray Home. The fraudulent actor has been suspended and the website terminated. Clayton Gray Home is not responsible for any actions made by visitors or users of this fraudulent website.  

If you have any further questions, please contact us.