POLICIES

PAYMENT INFORMATION:
Clayton Gray Home accepts American Express, Visa, and Mastercard. All credit card payments are processed through secure servers. You may also contact us by phone if you do not feel secure ordering online.

TAX:
Purchases shipped to Florida residents will be charged 7% sales tax.  Purchases shipped to any other state will not be charged tax.

SHIPPING DETAILS - RETURNS AND DAMAGES - PLEASE READ

SHIPPING INFORMATION:
Most purchases are shipped from our Florida warehouse by regular mail service, UPS or FexEx. Orders are shipped on business days, which are Monday through Friday, excluding Holidays. In the event there is a delay in your order, we will notify you via email. Note: Some items are sent directly from our suppliers and may take longer, and items ordered together may not arrive in the same box.

STANDARD DELIVERY:
Clayton Gray Home is pleased to offer FREE SHIPPING on all purchases for standard delivery, which is curbside or doorstep.  Should you require faster shipping, please contact 
sales@claytongrayhome.com for expedited shipping quotes.  We are able to ship purchases to addresses in the United States only.

WHITE GLOVE DELIVERY:
Clayton Gray Home is pleased to offer WHITE GLOVE DELIVERY SERVICE for a fee of $200. White Glove Service includes a call from the delivery company to schedule a four-hour window for delivery.  The delivery company will bring the piece into your room of choice, unwrap, inspect and take away all debris from the shipment.

RECEIVING YOUR ORDER:

Upon delivery, all boxes must be opened immediately and inspected for damage. Please confirm correct merchandise and all pieces are included.  Merchandise is packed properly from our vendors and is believed to be in good condition when it leaves their warehouse. 

DAMAGES:

Damages must be reported within 3 days of receipt of merchandise.  Should you notice visible damage while the delivery agent is present, make note of the damage and have the agent sign the shipping form. If the shipping agent is not present and the damaged merchandise has been left at your location, take photos of the damage and send those photos immediately to sales@claytongrayhome.com. When contacting us, include the order # and nature of the damage, as well as clear photos showing packaging and damaged merchandise. Photos are necessary to determine the quickest solution for recovery or replacement of the merchandise. Do not destroy the carton or packing material as these items will be necessary to file a damage report with the shipping company. 

RETURNS:
If for any reason you are not satisfied with an item, simply return it for an exchange or refund within 14 days of receipt of the item. You may use the regular mail service, UPS or FedEx and are responsible for the shipping fees back. Once the item is received and inspected for damage, your credit card will be refunded. After 14 days, we can not accept returns. After the 2nd return, a 25% restock fee will apply.

We are not able to accept returns on sale items, made to order items or multiples of 3 or more of the same item.

If the item you return is damaged in shipment back to us, we will take photos and assist you in filing a claim with the shipping company.  We are not able to credit back items that are damaged in the return process or missing pieces.

To return an item, please include a copy of your invoice, reason for return, and ship it to the following address:
Clayton Gray Home
1221 W. Cass Street
Tampa, FL  33606
Attn:  Returns          

MADE TO ORDER:
Made to order items are not returnable.

MULTIPLES:

Multiples of 3 of the same product are not returnable.

If you have any further questions, please email us at sales@claytongrayhome.com.