Returns

General Returns: If for any reason you are not satisfied with an item, simply return it for an exchange or refund within 14 days of receipt of the item. All returns must be sent back with all original packaging. You may use the regular mail service, UPS or FedEx and are responsible for the shipping fees back. Once the item is received and inspected for damage, your credit card will be refunded. After 14 days, we can not accept returns. After the 2nd return, a 25% restock fee will apply.

If the item you return is damaged in shipment back to us, we will take photos and assist you in filing a claim with the shipping company.  We are not able to credit back items that are damaged in the return process or missing pieces.

To return an item, please contact us at sales@claytongrayhome.com for return address.

MADE TO ORDER and SPECIAL ORDER:
Made to order and special order items are not returnable.

MULTIPLES:

Multiples of 3 of the same product are not returnable.

We are not able to accept returns on:

sale items, made to order, special order, or multiples of 3 or more of the same item.

Trade Member Returns: Please login to your Trade Member Account to see policies and terms.

If you have any further questions, please email us at sales@claytongrayhome.com.