Returns

General Returns

We want you to be completely satisfied with your purchase. If you’re not, we’re here to help!

You may return items within 14 days of receipt for a refund, as long as they are in their original packaging and in unused condition.

How to Return:

1. Contact Us: Email sales@claytongrayhome.com to initiate your return and receive the return address. Please wait for these instructions.

2. Ship Your Item: You may use regular mail service, UPS, or FedEx. Please note that you are responsible for return shipping fees.

3. Inspection & Refund: Once we receive and inspect the item, your credit card will be refunded.

Important Notes:

• After 14 days, we are unable to accept returns.

• A 25% restock fee will apply after your second return.

• We are not responsible for items damaged during return shipping. In such cases, we will take photos and assist you in filing a claim with the shipping company.

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Non-Returnable Items

We are unable to accept returns on the following:

• Sale Items

• Made-to-Order Items (e.g., upholstery or special finishes)

• Special Orders (items not listed on our site)

• Multiples of 3 or More of the Same Item

If you are unsure whether your purchase falls under any of these categories, please reach out to us at sales@claytongrayhome.com prior to ordering.

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Trade Member Returns

Please log in to your Trade Member Account to view specific policies and terms related to trade purchases.

Questions?

We’re here to help! Feel free to reach out at sales@claytongrayhome.com with any questions or concerns.