Trade Program: Terms & Conditions
How does it work?
A courtesy discount of 20% is offered to our Trade Members to include Interior Designers, Builders, Architects and those in the Hospitality Industry.
To receive Trade Pricing, members must be logged in each time before ordering. Once logged in, Trade pricing will be reflected on the site and calculated at checkout.
Trade Accounts are only valid for the email address given to set up the account. If you would like other professionals in your office to have the ability to order under your account, please send us that information after your account is set up.
Trade Discount may not be used with any other discount codes and is not valid on sale items. A minimum order value of $250 is required to use your trade discount.
Any order of three or more of the same item is considered a special order and is final sale. Made-to-order items are considered special order and are final sale.
How do I know if something is in stock?
We are pleased to offer over 30 lines available to you for purchase in our Trade Program. This opportunity means stock changes daily for over 5000 products. For the most update-to-date stock information, please contact us at firstname.lastname@example.org for a stock check.
Can you purchase items not shown on your site?
Yes, we offer our Trade Members the opportunity to purchase from all of the vendors we list on our website, plus many others that are not listed. Simply contact us at email@example.com, and we can give you more information.
How are products shipped to my client?
Clayton Gray Home offers Free Shipping on all orders shipped in the U.S. and White Glove Shipping on various items. Upon checkout, you will have the opportunity to choose which option is best for your client.
If you are not directly receiving the product for your client, please inform them that all deliveries must be inspected immediately and checked for any sort of damage. For more information regarding shipping details, please see the Shipping section at the bottom of this page.
What if my client received an item that is damaged?
Unfortunately, damages may occur, and we do apologize for the inconvenience. In the event of a damage, we will do our best to resolve the issue as quickly as possible. To process your damage immediately, visit our Damages page.
How do I return a product?
If your client is not satisfied with a product for any reason, they may return it for an exchange or refund within 14 days. Please see the Returns section at the bottom of this page for instructions on how to do this correctly. Please advise your client that a 25% restock fee will be applied to all returns.
The purpose of the Trade Program at Clayton Gray Home is to take the guesswork out of ordering and shipping your items. We are here to handle all of billing and shipping details so you can better serve your clients.
We reserve the right to cancel any Trade Membership at any time.